Business Process & Change Analyst

• 12 month fixed term contract on salary |Based in Chatswood
• Experience working in Insurance industry in a customer centric role
• Experience in Business Process and Change management|3 days in office

Our client is looking for a Business Process and Change Analyst to design, optimise, and implement business processes and lead change initiatives on behalf of the Customer Experience & Digital (CE & D) team that enable strategic growth, operational excellence, and customer-centricity. The role drives successful adoption of new ways of working, engages stakeholders at all levels, and leverages digital solutions to deliver sustainable improvements.

Key Skills Required:

• Strong business process design and mapping capabilities (e.g., BPMN, Visio, or similar tools).
• Hands-on experience with change management methodologies (Prosci, ADKAR, Kotter).
• Solid grounding in project management principles (Prince2, Agile, or PMP preferred).
• Experience in working within Customer Experience & Digital (CE & D) team in Insurance industry
• Skilled in facilitating workshops and leading process reviews.
• Experience working in General Insurance industry in a customer centric role
• Experience in Insurance or financial services operations
• Excellent communication for change messaging and training.
• Ability to manage resistance and drive adoption.
• Leading customer experience process redesign and change initiatives.
• Experience in Strategic thinking and process analysis.
• Experience and success in delivery of projects and change
• Engaging stakeholders at all levels

Please Note: All resumes MUST be submitted in Word format.

If you are interested in hearing more about this position, don’t hesitate to contact Sumeet Kaur.