- Permanent role| WFH but with regular visits to client sites
- Experience in Microsoft environment, Server, VMware, Network and Firewalls
- A valid driver’s licence and vehicle|PR/AU Citizens
Our client is looking for a well-presented, personable, and proactive L2 IT Support Engineer who will work within a supportive environment. You will be responsible for providing support remotely and on client sites around various Sydney locations.
This fantastic opportunity would suit someone with strong initiative who works well autonomously but confident when client facing and who thrives on providing fast and efficient solutions to clients.
If you love problem-solving, enjoy working directly with clients, and have experience with IT infrastructure, we’d love to hear from you!
–A valid driver’s licence and reliable vehicle–
Key Responsibilities:
- Supporting onsite engineers and providing remote technical support to clients across different industries.
- Consult with clients and repair, maintain, upgrade, install, configure networks, security, servers, laptops, desktops, and other hardware.
- Provide consultative assistance with infrastructure projects.
- Provide support for Windows Desktops, Active Directory, Microsoft Server, MS Azure, and VMware virtualisation technologies.
- Provide support for VoIP Technology
- Complete documentation and paperwork
- Managing and maintaining network infrastructure, including firewalls, VLANs, and Wi-Fi.
- related to jobs in information/document management system.
- Proactively identify and eliminate the root cause of issues
- Update / create knowledge base articles
Key Skills Required:
- Minimum 2 years’ experience with a strong interest in providing IT support.
- Certification/s and technically skilled in current technologies e.g., Microsoft, Cisco, VMware, Sophos, etc.
- Understanding of MS Active Directory and Group Policy
- Microsoft 365 troubleshooting and administration.
- Network experience in Layer 2 and Layer 3 switching, routing, firewall, SD-WAN, BGP
- VoIP technology- 3CX in particular
- Superior customer service skills and a high of level verbal and written skills.
- Effective problem solving/analytical skills combined with strong attention to detail and time management skills.
- The ability to resolve and communicate effective solutions to issues.
- Works well under pressure.
- Intermediate networking and firewalls experience.
- Previous experience in a Managed Service Provider (MSP) environment
- A valid driver’s licence and reliable vehicle-this role requires travel to client sites.
What the client offer’s:
- Competitive salary, commensurate with experience.
- Career progression opportunities in a growing company-Biannual performance review
- Ongoing training and development
- Exposure to a diverse range of clients and technologies.
- A supportive, collaborative team culture with a focus on work-life balance
If you are interested in hearing more about this position, don’t hesitate to contact Sumeet Kaur.