Service Desk Analyst

• 12 month contract with a view to extend|Based in Chadstone, Melbourne
• Experience in Windows, Office 365, SharePoint and hardware refresh project
• 5 days On-site role|No on call| Australian Citizen preferred

Our client is looking for Level 1/Level 2 Support Engineer to provide level 1 to level 2 technical support which will require face to face support and phone-based support.

–5 days a week onsite at Chadstone, Melbourne | No on call

Key responsibilities:

• Provide Level 1 to Level 2 technical support which will require face to face support and some phone-based support.
• This will include tickets escalated from our first level support teams resolve desktop related issues.
• Liaise and work collaboratively to address, troubleshoot and resolve hardware software issues as they arise.
• Liaise with external suppliers / vendors.

Key Skills Required:

• Experienced in hardware refresh and rollout projects, including end-of-life (EOL) asset replacement
• Skills in Windows technologies, Microsoft 365, SharePoint, Teams.
• Knowledge of Azure Active Directory and Intune.
• Experience in SCCM, application packaging and deployment good to have.
• Basic level of Linux (good to have)
• Basic understanding of Network troubleshooting
• A ‘can do’ attitude and demonstrated ability solving complex technical issues.
• Excellent communications skills, ability to articulate clearly with to a varied end user base.

Please Note: All resumes MUST be submitted in Word format.

If you are interested in hearing more about this position, don’t hesitate to get in touch.